1. Return Window
We accept returns within 30 days of delivery.
2. Eligibility for Returns
To qualify for a return, items must be:
- In new or lightly used condition
- In original packaging when possible
- Not damaged due to misuse
We reserve the right to refuse returns that do not meet these requirements.
3. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Items heavily used
- Items damaged by pets or customers
- Final-sale items (if applicable)
4. Return Process
To start a return, email us at [[email protected]] with:
- Order number
- Reason for return
- Photos (if product is defective or damaged)
We will reply with return instructions within 24–48 hours.
5. Refunds
After we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Refund processing time: 3–7 business days
Shipping fees (if any) are not refundable.
6. Exchanges
If you need a different color or item, please contact us.
We may offer:
- Replacement
- Partial refund
- Store credit
7. Damaged or Defective Items
If your item arrives damaged or has a defect:
- Email us within 7 days of delivery
- Include photos or videos as evidence
We will replace the item free of charge.
8. Questions?
Email: [[email protected]]